> ## Documentation Index
> Fetch the complete documentation index at: https://docs.merciv.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Short answers to the questions Merciv users ask most.

For symptom-by-symptom help, see [Common issues](/troubleshooting/common-issues). For anything not covered here, contact [hello@merciv.com](mailto:hello@merciv.com).

## Privacy and access

<AccordionGroup>
  <Accordion title="Is my data private?">
    Yes, by default. Everything you create — chats, files in Personal Data, reports, projects — is private to you until you share it. Files uploaded to **Organization Data** are visible to your whole organization; files in **Personal Data** are visible only to you. All content is scoped to your organization: people outside it can't see your work unless you create a public link. See [Sharing and permissions](/getting-started/sharing-and-permissions).
  </Accordion>

  <Accordion title="Who can see my chats?">
    Only you. Chats are private to their creator and have no share option. To share what a chat produced, share the generated [artifact](/artifacts/overview) or put the content in a [report](/reports/overview), both of which support sharing.
  </Accordion>

  <Accordion title="Can I share a chat with a teammate?">
    No — chats can't be shared. Share the artifact the chat generated, or create a report from the content. Projects, reports, artifacts, and stories all support per-user sharing.
  </Accordion>

  <Accordion title="Can people outside my organization view a report?">
    Yes, through a public link. Anyone with the link gets read-only access — public visitors can never edit. Turning the report back to private invalidates the link immediately. See [Sharing and exporting](/reports/sharing-and-exporting).
  </Accordion>

  <Accordion title="Why can't I share an item I can view?">
    Only editors and owners can share. If you see "You do not have permission to share this item," ask the owner to change your access to **Can edit**.
  </Accordion>
</AccordionGroup>

## Files and Knowledge

<AccordionGroup>
  <Accordion title="What file types are supported?">
    [Knowledge](/knowledge/overview) accepts PDF, Word, PowerPoint, Excel, CSV, and images (jpg, jpeg, png, webp), up to 100 MB per file and 50 files per batch. Chat attachments follow their own limits: 5 files per message, 25 MB per file, 100 MB combined.
  </Accordion>

  <Accordion title="How long does file processing take?">
    Processing happens in the background and typically takes a few minutes. Large or scanned documents take longer because every page is processed individually. A file isn't usable by chat or search until processing finishes; a file processing longer than 15 minutes is shown as failed.
  </Accordion>

  <Accordion title="Why can't I upload to Organization Data?">
    Only organization admins can upload to Organization Data. Everyone else uploads to Personal Data, which is private to them. Admins can also create folders anywhere and move files; members manage folders in their Personal Data only.
  </Accordion>

  <Accordion title="I shared a document — why can't my teammate's chat find it yet?">
    Sharing changes take a moment to reach chat and search. A short lag is normal; if a shared file stays invisible to a teammate well beyond a few minutes, contact support.
  </Accordion>

  <Accordion title="What happens when I delete something?">
    Deleting a chat, report, project, gallery, or file archives it: it disappears from your lists and its link stops working. There's no self-service restore, so delete deliberately. Archived trackers are the exception with a visible Archived tab — and they're permanently deleted after 30 days.
  </Accordion>
</AccordionGroup>

## Chat, trackers, and stories

<AccordionGroup>
  <Accordion title="How accurate are Merciv's answers?">
    Merciv is AI and can make mistakes. Answers include citations for a reason — double-check cited sources before acting on a finding, especially for high-stakes decisions.
  </Accordion>

  <Accordion title="Why is my new chat unnamed?">
    Chat names are generated in the background after your first message, so a short delay is normal. A chat that never gets a name still works fine.
  </Accordion>

  <Accordion title="How often can a tracker run?">
    Manual, Daily, Weekly (the default), or Monthly. Scheduled runs fire on the hour or half hour in the tracker's timezone; Manual trackers only run when you click **Run Now**. See [Managing trackers](/trackers/managing-trackers).
  </Accordion>

  <Accordion title="How do I get more trackers?">
    Tracker count is set by your organization's plan. When you hit the limit, you'll see "You're tracking as much as this plan allows." Archive trackers you no longer need, or contact your Merciv representative about a higher limit.
  </Accordion>

  <Accordion title="Why did my tracker run show &#x22;Skipped&#x22;?">
    Nothing new turned up for that period, or every candidate topic overlapped with stories the tracker already published. Skipped is deduplication working as intended, not a failure. Broaden the topic, add sources, or lower the frequency if it happens often.
  </Accordion>

  <Accordion title="How long until a story appears after a run starts?">
    Story generation runs in the background and can take several minutes; the tracker page keeps checking for up to 30 minutes. The finished story appears in your [Discover feed](/discover/overview) and on the tracker's run history.
  </Accordion>
</AccordionGroup>

## Account and workspace

<AccordionGroup>
  <Accordion title="Can I sign up with a personal email?">
    No. Merciv is available for work email addresses; personal domains are blocked at signup. See [Getting access](/account/getting-access).
  </Accordion>

  <Accordion title="How do I invite teammates?">
    Organization admins invite by email from **Settings → Members**, choosing a Member or Admin role. Admins can also approve up to 3 email domains so anyone signing up with a matching work email joins automatically as a Member. See [Managing your organization](/admin/managing-your-organization).
  </Accordion>

  <Accordion title="Why don't I see a feature my colleague has?">
    Some features — Playbooks, Portfolio, Galleries, and certain chat options among them — are available on select plans, and availability is set per organization. Contact your Merciv representative if you don't see a feature you expect.
  </Accordion>

  <Accordion title="Why doesn't search find my artifact or uploaded file?">
    Global search (Cmd/Ctrl+K) covers Reports, Galleries, Chats, and Projects. Artifacts, Stories, and Knowledge files aren't included — find artifacts under Home's Recent filters, stories in [Discover](/discover/overview), and files on the [Knowledge](/knowledge/overview) page.
  </Accordion>

  <Accordion title="Does Merciv work on mobile?">
    The web app adapts to small screens: the sidebar becomes an overlay and chat opens full-screen rather than in a side panel.
  </Accordion>

  <Accordion title="What's the colored banner at the top of my screen?">
    An official Merciv announcement. Dismissing it hides it until your next page load; it disappears for good when it expires.
  </Accordion>
</AccordionGroup>