> ## Documentation Index
> Fetch the complete documentation index at: https://docs.merciv.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and plans

> View your organization's plan, understand what plans include, and upgrade.

**Billing & Plan** lives in Settings under the Organization group. It's visible to organization admins and the organization's primary admin. Members don't see it — if you need a plan change, ask an admin.

## Viewing your plan

The Billing & Plan page shows your organization's current plan and remaining credits, along with the available plan options and checkout.

If the page shows "Billing is not yet configured," contact support — your organization's billing hasn't been set up yet.

## What your plan affects

Plans determine what your organization can access and how much of it:

* **Feature availability.** Some capabilities are included only on select plans — for example, the [Knowledge](/knowledge/overview) library, image generation in [Galleries](/galleries/overview), and [integrations](/account/settings#integrations). Pages that aren't included on your plan show a locked state with a **Request Access** option.
* **Tracker limits.** Each plan allows a set number of [trackers](/trackers/overview). Creating one beyond the limit shows "You're tracking as much as this plan allows" with an option to upgrade.
* **Credits.** Chat and playbook runs consume credits; your remaining balance is shown on the Billing & Plan page.
* **Storage.** How much data your organization can keep in its library.

Plan details vary by organization — for specifics on what your plan includes, ask your Merciv representative.

## Upgrading

Admins can change plans from the plan options on the Billing & Plan page and complete checkout there. Organizations on a free plan are directed to request access instead of self-serve checkout — contact your Merciv representative to discuss options.

If checkout fails ("We couldn't complete your plan change"), retry; if it persists, contact support with your organization name and the plan you're trying to move to.

## If your access lapses

When an organization's platform access ends, sending messages in [Chat](/chat/overview) is blocked with **"Upgrade to keep chatting — This organization no longer has platform access."** Your work isn't gone — you just can't create new activity until access is restored.

To resolve it:

* An organization admin can upgrade from **Settings → Billing & Plan** or request access from there.
* If you belong to more than one organization, you can switch to another organization and keep working there.
* Otherwise, contact your Merciv representative to restore access.